All these headlines and noise: The economy is a-l-m-o-s-t turned around.
I know, I get it.
But does the country? You know, you and me... the ultimate bureaucracy that truly makes the North American wheel turn. There's only so much OH'Bama! can do, we all need to take part in making it better.
It’s the simple things. It's getting to work early, appreciating your job, playing an active role in the world you live in. Do a good deed or three. Smile and evolve.
Smart operations for any successful company are symbiotic savings and clever ways to automate the arduous. Are our leaders grasping this concept? More importantly are we?
My area of expertise has always been in the world of wireless, that's my career. I've met wonderful people along the way and have been lucky enough to work with visionaries and pioneers of an efficient tomorrow. I know from personal experience that businesses and consumers have a hard time with their cellular bills. I'm not alone: J.D. Power and Associates
reports that "More than four in 10 customers (42%) contact their provider with a billing-related service inquiry, with 55 percent of these contacts attributed to inaccurate charges." There are two fundamental problems with this:
1) Why are millions of people scratching their heads every day over a cell phone bill?
2) Why do ANY customers have to spend time on the phone, relieving said itch? So here we are, all of us swimming in the information age. All the options for us to choose from, but with an element of confusion.
What has changed? What IS changing?
I look at GMAC, Chrysler and Ford. What are they doing to make their
businesses run better? Should they have drowned in the quantum laws of capitalism to make room for more innovative-thinking companies? The Big 3 should be pounding down the doors of any consulting help they can find.
Or all of us for that matter: Instead of the Accounts Payable or IT Managers manually auditing their company's cell phone bills, why don't they use a
wireless bill calculator? This miracle-wonder automates the method of finding errors and drafts an email to the carrier. Each company has multiple vendors and it is a travesty they are charged with the gargantuan task of symmetrically solving their cell bill statements.
In a nutshell my childhood passion was basic: cut corners and pave a convenient route for others to follow. My mother always pointed this out "David you spend so much time looking to cut corners, that you could just do the existing way faster." So very true... but I also learned early on that everything has a successful edge to it. As an adult, I adhere to the ideals of process-improvement to help customers cut corners.
Go on America. Find a way, cut your corner. Don't worry, it's our secret. Get some.
